At Royal Misr Perfumes Pvt. Ltd., we want you to have a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled, returned, replaced, or refunded.
Customers may request cancellation of an order before it has been dispatched.
To request a cancellation, please contact us as soon as possible with your order number.
Once an order has been dispatched, cancellation may not be possible. In such cases, the request will be handled according to our return and refund terms.
We reserve the right to cancel an order in circumstances including, but not limited to:
If we cancel a prepaid order, the applicable refund will be processed using the original payment method, subject to the applicable payment provider's processing timelines.
Because perfumes are personal-use and cosmetic/fragrance products, we generally accept returns only under specific circumstances.
A return or replacement may be considered if:
Requests must generally be submitted within 48 hours of delivery.
For hygiene, safety, and product integrity reasons, we generally do not accept returns or refunds for:
We recommend checking the product description, fragrance notes, size, and other details carefully before placing your order.
If your perfume arrives damaged, broken, or leaking:
After verification, we may provide a replacement or refund, depending on the circumstances and availability of the product.
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product or provide an appropriate refund.
The incorrect product should be kept unused and in its original packaging until further instructions are provided.
Once your return, cancellation, or refund request has been approved, the refund will generally be processed to the original payment method used for the purchase.
Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.
For Cash on Delivery orders, refunds may require additional information from the customer to process the refund through an available payment method.
The refund amount may depend on the reason for the refund and the applicable terms of the order.
Where applicable, shipping charges, payment processing charges, or other non-refundable fees may not be refundable unless the refund is due to an error or fault on our part.
If the return is due to a damaged, defective, leaking, or incorrect product received from us, we may arrange or reimburse reasonable return shipping costs, subject to verification.
If a return is approved for any other reason, the customer may be responsible for return shipping charges.
Where a replacement is approved, we will attempt to provide the same product.
If the same product is unavailable, we may offer an alternative resolution, such as a replacement with another product of equivalent value or a refund, as applicable.
Approved refunds will normally be initiated within 5–7 business days after the refund has been approved and any required return verification has been completed.
The time taken for the amount to reflect in the customer's account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or the recipient being unavailable, we may contact the customer regarding re-shipping.
Additional shipping charges may apply for re-shipping the order.
If the customer requests cancellation after the package has been returned to us, the refund may be processed after deducting applicable shipping or other non-refundable charges.
Please contact us with:
Email: [email protected]
Phone/WhatsApp: +918281146007
Our customer support team will review the request and provide further instructions.
Perfume fragrances are subjective, and individual preferences may vary. A difference in how a fragrance smells on different individuals, personal preference, longevity expectations, or dislike of the fragrance after opening does not generally qualify as a product defect or refund reason.
RoyalMisr Perfumes Pvt. Ltd. reserves the right to update or modify this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
Royal Misr Perfumes Pvt. Ltd.
Email: [email protected]
Phone/ WhatsApp: +918281146007
Website: www.royalmisrperfumes.in